Privacy Notice

Effective Date: 12/1/2025

1. About Axle AI

Axle AI, Inc. (“Axle AI,” “we,” “our,” or “us”) provides software that enables customers to search, organize, and edit video and other media content. Our products include on-premises software solutions, as well as cloud-based services such as Axle AI Cloud and Axledit.

We value your privacy and are committed to protecting personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website, our cloud services, and related communications.

2. Information We Collect

We collect limited personal information through our website and services, including:

• Contact information: your name, company, and email address when you submit a form, request a demo, or download materials.
• Account information: if you use our cloud services (Axle AI Cloud or Axledit), we collect login credentials, usage data, and any files or metadata you upload.
• Device and usage data: IP address, browser type, operating system, referring URLs, and other analytics data automatically collected through cookies or similar technologies.
• Customer support interactions: emails, chat messages, or other communications with our support or sales teams.

We do not intentionally collect information from or about individuals under the age of 16.

3. How We Use Your Information

We use the information described above to:

• Provide, operate, and support our software and services
• Respond to inquiries and send requested materials (such as brochures or demos)
• Send product updates, newsletters, or marketing communications (where permitted by law)
• Improve our website and services through analytics
• Comply with legal obligations and enforce our terms of service

You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails or contacting us at info@axle.ai.

4. Cookies and Analytics

Our website uses cookies and similar technologies to understand site traffic and improve the user experience. We may use third-party analytics providers such as Google Analytics.
You can adjust your browser settings to refuse cookies or notify you when cookies are sent.

5. Information Sharing

We do not sell personal information.
We may share data only with:

• Service providers who assist with hosting, analytics, or marketing and who are bound by confidentiality agreements.
• Business partners who help distribute or support our software.
• Legal authorities, if required to comply with law or protect our rights.

If Axle AI is involved in a merger, acquisition, or sale, we may transfer personal information as part of that transaction.

6. International Data Transfers

Axle AI is based in the United States. By submitting your information to us or using our services, you consent to the transfer of your personal information to the U.S. or other countries that may not offer the same level of data protection as your home country.
Where required by law, we implement safeguards such as standard contractual clauses for international transfers.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal data against loss, misuse, or unauthorized access. These include encryption, access controls, and secure hosting environments.
For our on-premises software, all customer content remains within the customer’s own environment unless explicitly configured for cloud use.

8. Your Rights

Depending on your jurisdiction (for example, under the GDPR or CCPA/CPRA), you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict processing
• Request data portability
• Opt out of marketing communications or data sharing

To exercise these rights, contact us at info@axle.ai.

9. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer needed, data is securely deleted or anonymized.

10. Children’s Privacy

Our website, products, and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If we learn we have collected such data, we will promptly delete it.

11. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will post the new version on our website and update the effective date above. Significant changes will be communicated through a notice on our homepage or via email.